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Pottermore Terms & Conditions

The Pottermore Terms & Conditions contain 26 sections. You can view each section by selecting the relevant link below.

About Pottermore
Access to Pottermore and creating your account(s)
Children including users under 13 years of age
Galleons and house points
Misuse of Pottermore
Purchasing books from the Pottermore Shop
Cancellation Policy
Defective and replacement of books
Use and limitation of use of books
Personal information
Dormant accounts
Our content
Third party software
Promises, exclusions and limitation of our liability
Copyright complaints
General complaints and requests for further information
Written communications
Changes to these Terms
Governing law and jurisdiction
Further information and contact us
Statutory information


1.1 Welcome to Pottermore, the digital home of the Harry Potter books (“Pottermore”). Pottermore includes an interactive online platform known as “”, which is described in more detail at paragraph 2.1, as well as an online eBook and digital audio book shop known as the “Pottermore Shop”. Pottermore is owned by Pottermore Limited (referred to as “we”, “us” or “our” as appropriate), a company established in England and Wales. Pottermore is currently available through the website at and We may also make Pottermore or other versions of it available through a number of digital channels or devices.

1.2 These Terms & Conditions, our Privacy & Cookies Policy, Child Privacy & Safety Policy (together the “Terms”) apply to your use and/or your child’s use of Pottermore (whether accessed through, or any other channel) and any services, content or products (for example, eBooks or digital audio books) made available through Pottermore. In general, these Terms apply both to and the Pottermore Shop but, where specified, particular parts of these Terms may relate only to one or the other. Please read these Terms carefully, and ensure you understand them, before using Pottermore, as these Terms affect your rights and liabilities. In these Terms, expressions beginning with a capital letter usually have a specific meaning that is defined in these Terms.

1.3 You will be agreeing to these Terms, either when you accept them at the time of creating an Account (see paragraph 3 below), when placing an order, or, insofar as they are applicable, when you access any interactive features made available on a free trial basis prior to creating an Account (“Trial Content”), or by your continued use of Pottermore. Please note that Trial Content is provided solely to demonstrate some of the interactive features and content available on Pottermore and that certain parts of Pottermore will only be available to you once you have created an Account. If you do not want to be bound by these Terms please do not access, register, use or place any orders with Pottermore or allow your child to do the same. If you have any questions relating to these Terms, please refer to our Help pages in the first instance.

1.4 We strive to make a fun, safe and secure platform for adults and children of all ages to use. When we refer to “adults” we mean people of at least 18 years of age (or 19 years for users resident in Canada, or 20 years for users resident in Japan). When we refer to “children” we mean people who are under 18 years of age (or 19 years for users resident in Canada, or 20 years for users resident in Japan). We also have special safeguards in place for children aged under 13. We understand that, as parents and guardians, you wish to ensure that your children can use websites on the internet in a way that allows them to interact with others responsibly and safely. If you are an adult and provide your consent (as a parent or guardian) to your child’s registration with, you are agreeing to be bound by these Terms in respect of your child’s use of Please also read our Child Privacy & Safety Policy which forms part of the Privacy & Cookies Policy for details on the measures we take in relation to your child’s personal information and how we request your consent.

1.5 For information about how we use cookies on Pottermore, please see our Privacy & Cookies Policy.

1.6 Please note that additional terms may apply in respect of particular services or activities being offered on or via Pottermore (for example, promotions). In such circumstances, we will post those terms in connection with the applicable service/activity and these will apply to your use and/or participation in such service or activity. Any such terms are in addition to these Terms. In the event of any inconsistency, such additional terms will prevail over these Terms.

2. About Pottermore

2.1 is a platform allowing users of all ages to explore the Harry Potter stories. Users can enjoy features based around the Harry Potter books and play Games (as defined in paragraph 3.4 below) with other registered users of Through the platform, it is intended that users of 18 years of age and above can also visit and register with the Pottermore Shop to purchase a variety of eBooks, digital audio books and other items, for themselves or as gifts for others.

3. Access to Pottermore and creating your account(s)

3.1 We make available for users of all ages. However, children must take certain steps (and users under the age of 13 must also take further steps) before they can access (see paragraph 4, Children including users under 13 years of age). Pottermore’s ecommerce services, including the Pottermore Shop, are intended for users of 18 years of age and above.

3.2 You will need an internet connection and a browser to access the pages on Pottermore and to use the features we provide. Please visit our Help pages for further details about the operating environment necessary for your full enjoyment of Pottermore.

3.3 You can access the homepage and general information pages such as these Terms, the Privacy & Cookies Policy, and the Child Privacy & Safety Policy without creating an account.

3.4 You may access Trial Content made available on prior to creating an account. If you wish to access any additional interactive features available on, for example, to play the full range of games available on Pottermore (“Games”) or otherwise explore, you must first create an account for (“Pottermore Account”).

3.5 If you wish to place an order for an eBook or a digital audio book or other product from the Pottermore Shop or download a gift that someone has purchased for you from the Pottermore Shop you must first visit the Pottermore Shop and create an account for the Pottermore Shop (“Pottermore Shop Account”). Please see paragraph 8 Purchasing Books from the Pottermore Shop for further details.

3.6 During the process of creating a Pottermore Account, you will be asked to choose a username from a selection and to create a password in order for you to access We have put in place a number of procedures to enable children to access and use Pottermore safely. Please see our Child Privacy & Safety Policy for further information). In order to ensure that these safeguards are effective, please do not allow your child to use your own Account or log in details. If you would like to register a Pottermore Account for your child, please help them create their own account by following the procedures set out in our Child Privacy & Safety Policy. If you do so, although you are creating an Account on behalf of your child and are bound by these Terms, it will be your child’s Account. You may not transfer your own Account to another person (even your child), or allow another person (even your child) to access, your own Account (except that children are permitted to let their parent or guardian help them to access

3.7 During the process of creating a Pottermore Shop Account, you will be asked for your email address and to create a password.

3.8 You must ensure that all the information you provide when you create a Pottermore Account and/or a Pottermore Shop Account is true, accurate, current and complete in all respects.

3.9 You must notify us promptly of any change to any of the information you have previously given to us by updating your information in the Account Settings page for your Pottermore Account and the Personal Details page for your Pottermore Shop Account.

3.10 Your Pottermore Account and Pottermore Shop Account are for your personal use only. Please do not share your Account details with any other person, as you will be held responsible for all activities that occur under your password or Account(s) with or without your knowledge. By creating any type of Account on Pottermore, you confirm that you will treat your login details as confidential. If you have any concerns regarding your login details or become aware of any misuse then refer to our Help pages in the first instance to find out what to do.

3.11 Although you are permitted to have both a Pottermore Account and a Pottermore Shop Account, you are not permitted to hold more than one Pottermore Account. If we suspect that you are in breach of this provision, we reserve the right to suspend your Pottermore Account temporarily or to terminate it permanently.

3.12 References in these Terms to an “Account” apply to both Pottermore Accounts and Pottermore Shop Accounts.

4. Children including users under 13 years of age

For all Children:

4.1 The safety and privacy of Children is important to us. If you are a parent or guardian of a child who wishes to use Pottermore, please read these Terms carefully together with our Privacy & Cookies Policy and Child Privacy & Safety Policy for details on the measures we take in relation to your child’s personal information.

4.2 If you are a child, you must check with a parent or guardian before you register that they give you permission to use Pottermore and you should review these Terms, our Privacy & Cookies Policy and Child Privacy & Safety Policy with them to make sure that you and your parent or guardian understand them. Your parent or guardian may revoke their consent for you to use at any time.

4.3 We will remove access to your Pottermore Account if your parent has expressly refused or revoked their consent for you to use If we do so then you may not continue to use your Account, create another Pottermore Account or access or use by any other means unless your parent or guardian provides their consent again or until you are no longer a child. We may withdraw or terminate your access to for any other reason at our sole discretion. Please see further paragraph 7.2 for further details.

For users under the age of 13 only:

4.4 Your parent or guardian must give you permission in order to access and use your Pottermore Account. When creating your Pottermore Account, we will ask you to provide your parent or guardian’s email address and request that they accept these Terms, our Privacy & Cookies Policy and Child Privacy & Safety Policy on your behalf and confirm to us that you are allowed to use

4.5 You will be allowed to create a Pottermore Account but you will not be able to access and use until your parent or guardian completes the registration process within seven (7) days of you creating your Pottermore Account. If we do not receive confirmation from your parent or guardian allowing you to use, or if that permission is expressly refused, we will delete your Pottermore Account and your personal information.

4.6 If we do so you may not create another Pottermore Account or access or use by any other means until we receive such consent or until you are at least 13 years of age and have obtained the consent of your parent or guardian under paragraph 4.2 above.

5. Galleons and house points

5.1 You will have the opportunity to discover virtual currency (“Galleons”) as you progress through the entertainment experiences and features available on and which you may use to obtain virtual items in the virtual shops in Diagon Alley, a feature on You will be automatically provided with a certain number of Galleons when you create a Pottermore Account.

5.2 You will be able to earn certain other points through your experiences on (“House Points”) for your ‘House’. We will award or deduct House Points as a result of your participation in our Games. You can also collect House Points by exploring and discovering them in the ‘Moments’ on We may provide additional ways of collecting House Points from time to time. House Points will be reset to zero every time the ‘Pottermore House Cup’ is awarded.

5.3 Galleons and House Points do not hold or represent any monetary value and you may not offer, exchange or promise to offer or exchange (with users or any other person(s)) or use Galleons or House Points in any manner except for as permitted by us under these Terms. If anyone approaches you with respect to any arrangement regarding Galleons or House Points, whether on or elsewhere, refer to our Help pages in the first instance to find out what to do.

5.4 We may choose not to provide or add/remove Galleons and House Points from your Pottermore Account solely at our discretion. If we terminate your account for any reason, you will lose any Galleons that you have collected.

6. Games

6.1 We grant you a limited licence to use the Games available on for personal and non-commercial purposes only. You may not make copies of or distribute the Games or electronically transfer the Games from one computer to another or over a network, nor may you separate any content from an associated Game.

6.2 You may not decompile, reverse engineer, disassemble or otherwise reduce the Game to human perceivable form. You may not rent, lease or sub-license any Games. You may not create derivative works of the Games and you may not export the Games in violation of any law, rule or regulation. We reserve all rights in the Games not specifically granted to you under these Terms.

6.3 You may not make, use or distribute screenshots of any Game without our express permission to do so.

6.4 Certain Games may be subject to further terms of use not set out in these Terms but which you will be required to accept if you wish to continue play.

6.5 We hope you enjoy the Games we provide on However, please ensure that you take regular breaks from playing these games and from using your computer generally. If you experience any discomfort, symptoms or any other adverse physical effects during or after your use of, including the Games, please cease from using immediately and seek professional medical advice.

6.6 We may terminate your use of or access to any Game at any time, at our sole discretion.

7. Misuse of Pottermore

7.1 The following rules apply to your use of Pottermore:

You agree to ensure that:

  • all information provided by you to Pottermore is accurate, true and up to date in all respects and at all times and is not misleading in any way;
  • you will only use Pottermore (and any information and content obtained from it) lawfully and only for the purposes for which it has been provided and in accordance with these Terms.

You may not:

  • distribute viruses or other technologies that may harm Pottermore or the interests of any users of Pottermore or otherwise interfere with or disrupt our systems;
  • except as permitted under these Terms, copy, modify, or distribute our content or trade marks or any content or trade marks owned by our commercial partners (“Partners”) unless you have their explicit permission.

7.2 We reserve the right (but we are not obliged) to do any or all of the following for all users of any age including users who are children: suspend or terminate your access to Pottermore for any reason and at our sole discretion. The length of temporary suspensions may vary depending on the reasons for the suspension. If we suspend or terminate your access under your Account and you try to access Pottermore via another Account, we may suspend or terminate your access to that other Account too. If you disagree with a decision made by us, please refer to our Help pages in the first instance. Any decision we make to terminate or suspend the account of any individual shall be final and binding. The termination or suspension of an account shall apply to any and all user accounts that may have been used by that individual whether or not opened by that individual.

8. Purchasing books from the Pottermore Shop

8.1 You can purchase, access and view/listen to eBooks and digital audio books and other related products (“books”) on Pottermore by way of download. We make these books available via the Pottermore Shop. Please visit the Help pages for step-by-step instructions on how to place an order with the Pottermore Shop.

8.2 Our books are available for purchase and use in a number of different file formats. Please refer to the Help pages for details about the formats in which we make our books available. It is your responsibility to check which format suits your needs best and which will enable you to successfully receive and access any purchased book download (and exercise your other rights under these Terms) before you place an order with us. You can find a description of the different formats, their suitability and further details about the operating environment necessary for your full enjoyment of the Pottermore Shop including any purchases from the Pottermore Shop using our Pottermore Shop Help pages. Please note that we may modify the formats in which we make books available and our description of them from time to time, so you should always check these before making any purchase, and retain a copy for your records.

8.3 We may make changes to or discontinue any books available on or in connection with Pottermore at any time, and without notice. Please see paragraph 9.2 below for details of your rights in relation to books that are discontinued or cease to be available.


8.4 To complete an order with the Pottermore Shop you must:

  • create a Pottermore Shop Account and sign into that account, providing your full name, email address, payment details and other requested information;
  • possess a valid credit or debit card issued by a bank acceptable to us or other valid payment provider details.

Making a contract online

8.5 Your order is an offer to buy from us. When you are placing an order, the following steps have to take place before a contract is made between us:

  • after choosing the books you wish to purchase and signing into your Pottermore Shop Account, you place your order for your book(s) by pressing the ‘Confirm and Pay’ button at the end of the check-out process and submitting your payment details to us. Before placing your order, the check-out process will give you the opportunity to review and, if necessary, to change your selection of book(s);
  • you will see an on-screen acknowledgement that your book has been placed in the “My Books” area of your Pottermore Shop Account. You will receive a receipt for your payment and order confirmation by email.
  • we accept your order and a contract is made between us at the time we make the book available to you for download, whether by sending you a link to your purchase in the order confirmation email or otherwise. Accordingly, nothing that we say or do will amount to any acceptance of your offer until we actually make the book(s) available to you to view, listen, download or otherwise access, at which point a contract will be made between us unless, prior to making the book available, we have notified you that we do not accept your order (see paragraph 8.6 Refusal of an Order). We keep a record of the orders that you place with us in the “My Account” area, which you can view by logging-in to your Pottermore Shop Account.

Refusal of an Order

8.6 If your payment is declined for any reason, and we decline your order because we cannot obtain authorisation of your payment details for any reason, then we may invite you to pay by another method.

8.7 Unless otherwise stated, there are no restrictions on the number of books that you can buy from the Pottermore Shop nor on the time within which an order must be placed.

Prices and Payment

8.8 The prices for books that we quote on the Pottermore Shop are inclusive of VAT (if applicable). You will find the total price of your order as part of the check-out process on the page that shows the book(s) you have selected to buy and you will also be given an opportunity to review and amend that selection before you submit your order.

8.9 We currently accept payment by credit and debit card in addition to a number of other payment methods. Please refer to our Help pages for details of the payment cards and methods that we currently accept.

8.10 We take payment from you once we have processed your payment details. In the event that we are unable to provide the book for download, we will let you know. We will give you a full refund if we have already taken payment for the book(s).

8.11 Although we try very hard to ensure that all information on the Pottermore Shop is accurate, occasionally errors may occur. If you discover a significant error in the description of a book that you have purchased, please refer in the first instance to our Help pages.

9. Cancellation Policy

9.1 When you place an order with us for an eBook or a digital audio book, our service to you begins immediately because we will start taking steps to fulfil your order straight away, even if it might take a short while before the order is fulfilled. By accepting these Terms you agree that, except in the scenario set out under paragraph 10.3, you will not be able to cancel any order you place with us for our eBooks or digital audio books once our services to you under that order have commenced (i.e. as soon as your order has been placed). This does not affect your statutory rights.

9.2 If a particular book becomes unavailable following purchase but prior to your first download of the book, your sole remedy is a refund of the purchase price paid for the unavailable book. Where, however, the book becomes unavailable after you have downloaded at least one copy of the book, you will not be entitled to a refund. We will not, in any case, be obliged to provide you with a copy of the book (but we may do so if we choose to, in which case you shall not be entitled to a refund).

10. Defective and replacement books

10.1 If you receive a corrupted copy, incorrect file format version or incomplete copy of your book, please refer to our Help pages in the first instance. You will need to quote your order number and the details of the book(s) ordered with which you are experiencing issues so please have these to hand.

10.2 If you have suffered a loss of your book through failure of your hardware device, damage, theft or destruction, we may, solely at our discretion, provide you with another copy of your previously purchased book(s). This will count as one of the limited number of copies that you are permitted to make (see paragraph 11.1 below). If you lose your book in this way, please refer to our Help pages in the first instance.

10.3 If the recipient of your gift notifies you that they already have the book that you have purchased as a gift for them, you may cancel the gift on the condition that the recipient of the gift has not collected the gift, in which case we will refund you the price of the original book. You may then purchase another book as a replacement gift if you wish. If, however, the recipient of the gift has already collected the gift, you will not be able to cancel in this way and we will not be obliged to offer you a refund.

10.4 The gifting function on the Pottermore Shop is intended to enable you to send a book as a gift to anyone who has an email address and who is not a child. The recipient of your gift will be required to create a Pottermore Shop Account in order to access their gift. If the recipient of your gift is a child, you should send the gift to their parent or guardian.

10.5 Where you make a gift of a book, we will use reasonable endeavours to notify the recipient of your gift by email. However, we will not accept liability for any delay in notification caused by technical problems or other reasons beyond our control.

11. Use and limitation of use of books

11.1 When you buy a downloadable book from us, what you are buying is the right to use that book in the way we explain below for your own personal, non-commercial use only:

  • You may download one (1) copy of each book you purchase for storage and use on your reading/listening system, which could be your computer, your tablet, your MP3 player, your mobile phone, your eBook reader or any other compatible electronic device, or any compatible reading/listening service linked with the Pottermore Shop (“System”). You may also download up to seven (7) further copies of the book for storage and use in the same ways but this is subject to the continued availability of the book via the Pottermore Shop.
  • If you are a parent or guardian who has made the purchase on behalf of a child for whom you are responsible, you may share such download(s) with such child.
  • If you have used the gift facilities at the Pottermore Shop to purchase the book as a gift for a friend, your friend will be entitled to download and use the book in the way described above.

11.2 From time to time we may make limited extracts of certain books (“extracts”) available to you through Pottermore (for example, one or two chapters of an eBook or digital audio book), which you may download without charge. You may download and make copies of extracts for storage and playback on your System for your personal, non-commercial use only. To be clear, subject to the permitted uses and restrictions set out in these Terms, there is no limit on the number of such copies of extracts that you are permitted to download and make for your personal and non-commercial use only. We reserve the right to withdraw access and/or cease making any extract available through Pottermore at any time without notice to you.


11.3.1 You may not and may not permit others to do any of the following things in relation to any book or extract:

  • sell, distribute, loan, share, give or lend the book or extract to any other person including to your friends (except in the limited circumstances explained at 11.1 above);
  • communicate to the public, publicly perform, transmit, broadcast or use the book or extract for any promotional purposes;
  • translate, modify, adapt or create any derivative works of the book or extract;
  • remove or in any way amend or tamper with any copyright or trade mark notice or other identifier contained in the book or extract;
  • interfere with, remove, alter or circumvent or attempt any of the actions listed in this paragraph above in respect of any of the security measures and technology (including, without limitation, rights or identification management and copyright protection technology) used in connection with the book or extract or take any other action that may infringe any rights of the copyright owners of the book or extract; and/or
  • make any use of the book or extract in any form, by any manner or for any purpose (whether commercial or non-commercial) except as expressly set out in paragraph 11.1 above.

11.3.2 You may, for your own private, non-commercial use, in respect of any book or extract that you own, and strictly for the purposes of backup, format-shifting, storage or creating an accessible copy:

  • copy, or burn the book or extract; and/or
  • print a copy of the book or extract.

However, you may not permit others to carry out the acts specified in this paragraph 11.3.2.

11.4 Please be aware that if you use any of the books or extracts in a way other than is specifically permitted under these Terms, you may be infringing copyright or other rights and therefore may be exposed to civil and/or criminal legal action.

11.5 Various third parties (including some of our Partners) operate eBook/digital audio book platforms and services (such as online eBook/digital audio book shops and apps) and offer devices to enable their customers to read or listen to books (such as computers, tablet devices, MP3 players, mobile phones, eBook readers and other devices). In these Terms, we refer to those third party platforms, services and devices as “Third Party Systems”. From time to time, we may put in place arrangements with Partners so that books you have purchased from us are easier to access and enjoy through that Partner’s Third Party System(s). Even where the Third Party System is provided by one of our Partners, please be aware of the following:

  • If you want to purchase a book from us with a view to accessing it through a Third Party System, you may have to have an account with the relevant third party in order to so do. You should think about this before you purchase the book from us. To check whether and how books purchased from us can be accessed through a particular Third Party System, please refer to our Help pages. We are not obliged to offer you a refund where you have purchased a book but are not able to access it on a Third Party System.
  • The use of a Third Party System may be subject to the Terms & Conditions of the relevant Third Party and you should ensure that you read and understand those Terms & Conditions if you wish to use the Third Party System to access books purchased from the Pottermore Shop.
  • We are not responsible for any Third Party Systems or any problems you may have in using them. If you have a query in relation to a Third Party System or are having trouble using it, you should contact the relevant third party – see our Help contact details. You may also wish to refer to our Help pages to check whether and how books purchased from us can be accessed through the relevant Third Party System.

12. Personal information

Our Privacy & Cookies Policy

12.1 We take your privacy very seriously. Please read our Privacy & Cookies Policy and Child Privacy & Safety Policy to see how the personal information that you provide to us is dealt with.

13. Dormant Pottermore Accounts

13.1 We reserve the right to suspend or terminate your access to and delete your Pottermore Account and any personal information associated with your Pottermore Account if there is no activity on your Pottermore Account for more than six (6) consecutive months.

14. Links

Linking from

14.1 You acknowledge that Pottermore may include links to third party websites. We do not review these third party websites nor have any control over them and we are not responsible for these websites or their content or availability.

14.2 We do not therefore endorse or make any representations about them, or any content found there, or any results that may be obtained from using them.

14.3 If you decide to access any of these third party websites, you do so entirely at your own risk.

14.4 If you use a linked site, any personal information you give them will be dealt with in line with their privacy policy, not ours, so please ensure that you read their Terms & Conditions and privacy policy before you use their websites and provide any personal information.

Linking to

14.5 You may only link to the or Pottermore Shop homepage and provided:

  • the homepage is not loaded into frames on your website, unless we otherwise expressly agree; and
  • your site or service does not misrepresent its relationship with us or present false information about us or otherwise harm our business or conflict with our interests or values.

14.6 We reserve the right to withdraw linking permission at any time without prior notice.

15. Our content

15.1 All of the content on Pottermore is owned by (and all copyright, trade mark and other intellectual property rights in that content, including books supplied via Pottermore, shall at all times remain vested in) us or our licensors and is protected by UK and international copyright and other intellectual property laws.

15.2 Our content includes books and any information or other material found on or via Pottermore, including text, databases, graphics, software and all other features on Pottermore. For further information on how you may use any books you purchase from us or receive as a gift, please see paragraph 11. For all other content, in general, you are not permitted to reproduce or publish in any way any of the content that appears on Pottermore unless you have first obtained our written permission to do so. In some limited circumstances, we may choose to permit the reproduction or publication of content where we feel that this does not harm our business or our values and does not negatively affect the Pottermore or Harry Potter brands (and our decision on this shall be final). Apart from that, none of our content, including books you purchase from us, may be republished, posted, transmitted, stored (except storage of copies for personal, non-commercial purposes), sold, distributed or modified (except in the cases of persons with a disability for the purposes of creating an accessible copy), without our prior written consent. In any case, you are not in any circumstances permitted to:

  • make commercial use of any such content;
  • edit any such content; or
  • remove, obscure or otherwise tamper with any copyright and proprietary notices that relate to or are contained within the content.

15.3 The trade marks appearing on Pottermore are owned by us or our licensors including ‘Pottermore’ and ‘’ together with the ‘Pottermore’ logo.

15.4 Harry Potter characters, names and related indicia are trademarks of and © Warner Bros. Ent. All Rights Reserved. Harry Potter and Pottermore Publishing Rights © J.K. Rowling. Artwork © Pottermore Limited.

15.5 No permission is given in respect of the use of any of these brands or marks and any such use may constitute an infringement of the holder’s rights.

16. Third party software

16.1 You acknowledge that you may need to download and activate certain software in order to use certain content provided and sold on Pottermore. This software will be clearly identified on Pottermore.

16.2 In order to use such third party software or technology you may have to accept the terms of a licence agreement with that third party. You acknowledge that we have no responsibility or control over such third party software.

17. Promises, exclusions and limitations of our liability

17.1 We promise that we will operate Pottermore with reasonable skill and care and that we will use our reasonable endeavours to correct any faults of which we are aware. We do not make any promises about the availability of Pottermore or any services made available through it. In particular we disclaim any liability in connection with any technical problems you may experience with Pottermore which may result in interruptions to Pottermore or the service it delivers, or any bugs or viruses on the Pottermore website or any other platform that Pottermore is delivered through, the server that makes Pottermore available or the content made available through Pottermore. It is your responsibility to implement satisfactory safeguards and procedures to make sure any files you obtain through Pottermore are free from such contaminations or other harmful properties. Subject to paragraph 17.4, the promises contained in this paragraph 18 are in place of all warranties or conditions implied by law.

17.2 Subject to paragraph 17.4, if we fail to comply with these Terms, we shall only be liable to you for an amount not exceeding £100 or, for each order you place, the purchase price of the books for that order, if any, whichever is less.


17.4 Nothing in these Terms will restrict our liability in respect of your statutory rights, for death or personal injury resulting from our negligence, fraudulent misrepresentation or for any other liability that cannot be limited or excluded by applicable law.

17.5 Occasionally we are unable to perform our obligations under these Terms due to circumstances beyond our reasonable control. In such circumstances including, but not limited to, fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, our inability or delay in performing our obligations will not be deemed to be in breach of contract.

18. Indemnity

18.1 You agree only to use Pottermore in accordance with these Terms. You agree that you will compensate us (and our employees, agents and suppliers) in full for any damages, losses, costs and expenses, including reasonable legal fees we incur that arise out of any breach by you of these Terms or any liability we incur as a result of the use of Pottermore and/or any other service we provide by you and any other person that may use your Account.

19. Copyright claims

19.1 Content hosted on third party websites accessible from Pottermore is the responsibility of those websites, and not of Pottermore. If you are the copyright owner of content hosted on a third party website, and you have not authorised the use of your content, please contact the administrator of the hosting website directly to have the content removed.

20. General complaints and requests for further information

20.1 If you have any complaints or wish to request further information about Pottermore, please see paragraph 25 of these Terms for details of how to contact us.

21. Written communications

21.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using Pottermore, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on Pottermore. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

22. General


22.1 If any part of these Terms is found to be unenforceable as a matter of law, all other parts of these Terms shall not be affected and shall remain in force. For the avoidance of doubt, should these Terms or any part of them be deemed void or voidable, this shall not affect the validity of any licence provided under these Terms.

Entire agreement

22.2 These Terms govern our relationship with you and represent our entire agreement with you.

22.3 Subject to paragraph 17.4, we and you each acknowledge that, in entering into an agreement under these Terms, neither of us has relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between us prior to such agreement except as expressly stated in these Terms.


22.4 This agreement is personal to you. You may not transfer, sub-license or otherwise dispose of any of your rights under these Terms.


22.5 If you breach these Terms and we choose to ignore your breach, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the terms again.

Exclusion of third party rights

22.6 These Terms do not create any right enforceable by any person who is not a party to this agreement.

References to “including” and other similar expressions

22.7 In these Terms, words that appear after the expression “include”, “including”, “other” “for example”, “such as” or “in particular” (or any similar expression) shall not limit the meaning of the words appearing before such expression.

23. Changes to these Terms

23.1 Subject to applicable law, we may change these Terms from time to time. We may notify you of such changes by sending you an email to the last email address that you provided to us and/or by posting a copy of the changes on Pottermore.

23.2 Any changes will take effect seven (7) days after the date of our email or the date we post the modified terms on Pottermore, whichever is earlier. If you continue to make use of Pottermore after that period expires you are confirming that you agree to be bound by the modified Terms.

23.3 You are responsible for keeping your account information up to date, including your email address, as well as your parent or guardian’s email address if you have provided this. If the email address to which we send notification to you under this paragraph is no longer valid but you have failed to notify us of this, the sending of our email (notifying you of modified Terms) will be deemed, nonetheless, to be effective notice of the modified Terms. Please also read about changes and notifications of changes to the way we collect, use and/or share personal information in our Privacy & Cookies Policy.

24. Governing law and jurisdiction

24.1 These Terms may be presented to you in more than one language. However, the English language version of these Terms shall prevail. Any disputes or claims between us arising out of or in connection with the agreement (including non-contractual disputes or claims) are governed by and construed in accordance with the law of England and Wales. Any disputes or claims arising shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. Nothing in this paragraph shall deprive consumers of the right to bring or defend proceedings in their home state nor of the protection afforded to them by the mandatory rules of law of the country in which they live.

25. Further information and contact us

25.1 If you have any questions about the information in these Terms, or would like further information, please feel free to contact us:

By post: Pottermore Limited, Calder House, 599 Calder Road, Edinburgh EH11 4GA.

By email: You can send us a query about by using the contact form available on the home page. You can send us a query about the Pottermore Shop by using the contact form available on the Pottermore Shop Help page.

26. Statutory information

26.1 Pottermore is owned by Pottermore Limited, a company incorporated in England and Wales, whose company details are as follows:

Company Name/Editor:
Pottermore Limited

Registered Office:
Devonshire House, 1 Devonshire Street, London W1W 5DR

Trading Address:
PO Box 7828, London, W1A 4GE

Company Registration Number:

VAT Registration Number:

ICO Registration Number:

Total Issued Share Capital:
One share of one pound sterling (GBP £1)

Publication Director / Representative:
Susan Jurevics, CEO, Pottermore Limited

Last updated : 13/05/2015